Please elaborate on your statement that your pillows' odor is "relatively harmless". In toxicological terms, this indicates that there is some hazard or risk associated with the use of these products, most likely from volatile (airborne) chemicals that get released from the pillows for an extended period of time after they are manufactured. I would like to know what these volatile chemicals are, their approximate concentrations, and for how long they are released. Also, where are these pillows manufactured? If they are made in China, there is a much higher probability that higher levels of toxins are use in their manufacturing process, and present in the finished, sold product. Your product label states only that the pillows have been tested for toxic ingredients, but it does not state what the test results were. This is highly indicative that test findings showed significant levels of toxic compounds, which is also consistent with your recommendation that these pillows be aired out for more than 1 week after purchase.
Thank you for getting in touch with us about your Somus Memory Foam pillows.
With these foam pillows, there can be a residual odor when they come from the manufacturer which, depending on how long they are at the warehouse, may not have fully dissipated before they get to the consumer. While this is relatively harmless, we are aware that it can cause headaches or other symptoms in people who are sensitive to odors.
My suggestion to you is to remove the covers and place the pillows in a well-ventilated space for 7-10 days to allow the odor to dissipate.
If after this, you find that the pillows are still causing you issues, we can arrange a return for a refund.
Thanks for reaching out to us. I have looked into this for you, and I could not find any orders under your name or email address in our system. Please contact me directly firstname.lastname@example.org, and we can work to resolve this.
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