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Stains from pillow interior

K. V. Ming Dec 18, 2017 10:52AM EST

What causes or why is blueish purplish film /oil coming from the pillows staining the pillow cases? Is it the bamboo charcoal interior? We have purchased over 6 sets and this is disappointing and embarrassing to our guests. If we could return them all we would.

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Natalie Dec 18, 2017 11:15AM EST Agent

Hi there! I’m very sorry to hear about the issue you are having. We have not heard of this concern before, as our Somus Pillows do not use any glue or oil/film which could secrete from the pillow at all. The outer covers of the pillows are washable however, so we recommend removing these and washing them on a gentle cycle and then tumble drying on low or sir drying. Let us know if you have any further questions!

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