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Refund

Aaron Jan 22, 2018 02:07AM EST

I ordered pillows, they never came. I want a refund. Code below I was given by groupon

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Aaron

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Natalie Jan 22, 2018 02:24PM EST Agent

Hi there,

Thank you for reaching out! Unfortunately I cannot find any record of orders made under your name or email, which means you did not complete the two step process of your order using a Groupon. When you purchased your Groupon Deal, you were charged for the Groupon voucher code you received but this voucher code needed to be redeemed on the Somus website to place an order for the Somus™ Supreme Memory Foam Comfort Pillow – 2 Pack.

Unfortunately at this time we no longer have stock of our Somus Pillows so instead I can offer you a refund of your Groupon voucher. To get this started, please provide me with your full name, email address and phone number. I can approve the refund through Groupon and they’ll be able to process a refund.

Best,

Natalie

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