I ordered 2 sets of pillowcases 1 2-pack Sand Brown and 1 2-pack Sage Green for Christmas 2017. Received a confirmation shipping number SSP106184 with an estimated delivery date of December 22, 2017. Due to a winter storm school was closed and the cases could not be delivered. I am still waiting for my cases. It is too late for Christmas. However, you have been paid in full and I would love for my cases to be sent to me with some offer from you for this inconvenience.
Please contact me at 678 994 1382 or firstname.lastname@example.org. I have attempted to reach your company by phone to no avail.
Please respond. ThanQ
Thank you for reaching out and I’m very sorry to hear that you have not received your Somus Pillowcases. Unfortunately it looks like your order was returned to our warehouse due to an unsuccessful delivery attempt. At this time, we no long have any stock of our Somus Pillowcases so I’m unable to offer a replacement. Instead, I will be refunding your order fully and you should receive a refund confirmation shortly via email.
My apologies for any inconvenience.